Cannot Install or Run Client (View or Draw) with User Account

The information in this tip applies to:

• Microsoft Windows XP Home Edition
• Microsoft Windows XP Professional
• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Server

Because of the higher security in Windows 2000 and Windows XP, you will not be able to install or run the WebAccess Client (View or Draw) with a User account (also called a Restricted User in Windows 2000).

By default, Windows 2000 and XP does not let a standard user or guest account install programs or run programs that access the registry. WebAccess will work properly if you use a Power User account or an account with higher privileges.

If you are using Windows 2000 or XP, you must be a Standard User to install and run the WebAccess Client. A Standard User is a member of the Power Users.

Restricted Users (i.e. members of the Users Group) cannot install and cannot run the WebAccess Client.  You should contact your system administrator and ask to be changed to a Standard User (i.e. A Power User). For More information see Tips & Tricks, Determine User's Security Privileges